This Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us on firstname.lastname@example.org. We are always happy to help you.
What we guarantee?
We guarantee our work. If you have any concerns with the service you received, let us know within 2 days and we will fix it to your satisfaction at no extra charge. If the damage was made by you, accident the charge will be applied.
We require 24 hours notice if you have to cancel an appointment. If you need to cancel appointment in less than 24hours (on the same day of your appointment), you may be charged a late cancellation fee of 50% of treatment value. You can cancel your appointment by phone or email or in person.
Arriving late for appointment
Please notify us if you are running late for your appointment. Failure to do so may result in your service being change to fit remaining time available. If you are at least 15 minutes late hand haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.
Please be mindful and schedule your appointments right. If you won’t show for Your appointment without giving us a notice You will be charged 50 % of treatment value during your next visit plus deposit for all future appointments will be applied.
2nd no shows – Full payment of service will be required at time of booking.
We do not offer refunds on services.
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to any of the products in the past and think you may have an allergy to our products, please let us know before your appointment.
Patch test is always required before appointments such us: tint, wax, lash lift, brow lamination, lash extension, henna brows. Please notice that patch test should be done 24-48 hours before Your appointment. We are not obligated to remind you about the patch test ( especially during very busy months). No patch test= No treatments provided
Right to refuse treatment
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Kids in the salon
As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.